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| Probably the world’s most advanced recorder for small to medium size organizations. |
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| Tectronix Inc. has strong commitment to quality and customer satisfaction. We provide advanced state-of-the-art solutions that are both affordable and guaranteed to satisfy clients. |
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Communications like the internet may be growing fast — but so too is voice.
The fact is, we’re doing more business and giving more professional advice over the phone than ever before.
There’s just one problem. Where written and on-screen communications are inherently semi-permanent, a telephone
conversation exists for a moment in time, and is then gone — forever.
For hundreds of thousands of public service, business and professional people, verifying who said what to whom, and when they said it, can make all the difference in the world.
Many large organizations already know this. For them, although specialist voice recording equipment to track telephone calls is often a legal or regulatory requirement, its application is realized to stretch far beyond compliance.
But what about the small to medium size organization?
Now small to medium size organizations in fields as diverse as engineering to accountancy, public services to medical practices, call centers to
high street banks, are seeing that life can be simpler and more effective if they have an impartial and utterly reliable witness to every important telephone call.
As technology has shrunk the cost of voice recording, organizations with as few as one or two telephone lines are discovering that it can be both a powerful tool for staff training — and a valuable form of insurance or backup when things don’t go according to plan.
The unflinching honesty of a voice recording system makes it easy to:
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| Play-back live calls to personnel, spotting improvement opportunities |
| Keep on-going records for staff evaluation |
| Track wortcflow/process efficiency |
| Improve customer service |
But if specialised voice recording can be a strong positive force for organizational advantage, it can also
prove a valuable ally when things go wrong: |
| Resolving disputes over accuracy of verbal advice or instructions |
| Clarifying hurried or garbled messages |
| Mediating when customers or staff complain |
| Trapping nuisance or abusive callers |
| Reduce exposure to liability |
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There’s no doubt about it. Voice recording is now as relevant to the small to medium size organization as it once was only to the largest of users. |
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Most organizations are already familiar with voice recording in the form of telephone answering or voicemail machines. Specialist voice recording systems, while they do a lot more, can be as easy to operate.
Whereas answering machines record limited incoming messages on a single line or channel, voice recording keeps a record of both sides of many live conversations at the same time, stamping each with a unique identification code.
Rather than use special tape cassettes as the recording and storage medium, voice recorders are moving to much more robust readily available optical disks allowing unparalleled recorded voice quality.
A single day’s telephone activity in a moderately busy office can generate many hours of recorded information. A single disk can hold upwards of thousands of hours of speech and be re-used up to 1,000 times or kept in an archive.
When it comes to playing back, swiftly accessing individual conversations is easy. Advanced voice recorders work like any other shared PC peripheral. Users simply dick their computer mouse on the conversation or series of conversations they want.
Playback, as many times as is required, is virtually instantaneous. Searches can be made according to a wide range of parameters including calling number, dialed number and duration of calls. |
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At Techtronix Inc., we’d like you to choose us.
That’s because we have Wordsafe 2.0 probably the world’s most advanced recorder for small to medium size organizations. At a highly competitive price, it provides all the features and benefits of a sophisticated and expensive recording system.
Wordsafe 2.0 is optimized for organizations wishing to record only a few channels whether Analogue, digital switches: Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, Panasonic, Rockwell, and Siemens, ISDN BRI, PRI and VoIP. Its optical media provides the following business benefits: |
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Fast access yet secure storage |
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The use of rewritable low cost optical media to store messages provides you with fast access to any recording. Wordsafe 2.0 single or dual deck options means that up to thousands of channel hours of recording are available.
In a typical application, recording 8 lines for a 10 hour day, this represents 3—4 months of recording before the media has to be replaced, thus saving time and money on archive management.
Flexible recording options allow the system to be configured for parallel recording to provide identical copies, autocycle mode for continuous unattended recording and sequential mode for back-up and long term on-line access. |
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Simple and protected |
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With the exception of optical disk change, all control of Wordsafe 2.0 takes place within the PC environment.
With the minimum of training, users and systems managers can access recordings quickly and easily. Access levels can be restricted for users for secunty reasons or operational needs. |
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Uncomplicated Replay |
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| To replay a call, an authonsed user can simply enter the channel name, date or time and the call will be delivered virtually instantaneously to the desktop either over the LAN, RS232 link or via the telephone network if necessary In addition, other search parameters such as CLI, dialled out number or call duration can be used to narrow down the search. By using the latest speech compression techniques, Wordsafe 2.0 also has outstanding recording speech quality that provides unrivalled clarity when recovering a call for replay. |
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Resilience and reliability |
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Wordsafe 2.0 uses a Windows operating system that allows it to provide the sophisticated features needed in the market today with a unique but simple architecture.
This same approach also allows for a simple power up/down routine that avoids special shutdown procedures. In fact, once power is applied the system is on-line and running within 15 seconds’
In mission critical applications requiring a high level of redundancy, two systems can be configured in a full master/slave mode to provide 100% redundancy.
Comprehensive system and fault alarms are available from the system to monitor performance and to notify users of fault conditions.
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Connectivity |
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In addition to analogue connections, Wordsafe 2.0 can connect directly to proprietary digital lines from many of the most popular PBX5.
These indude:
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Nortel |
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Ericsson |
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Lucent |
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NEC |
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Alcatel |
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Aspect |
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Siemens |
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Bosch |
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